Technical Service

About Us

With over a decade of experience in the F&B industry, Kofi is your trusted partner for all your business needs. We offer a wide range of services, backed by our extensive knowledge and expertise. Our team of highly skilled technicians has had the privilege of training both domestically and overseas from manufacturing partners, further a deep understanding of espresso machinery and other equipment, allowing us to provide comprehensive technical support. From routine maintenance and repairs to equipment installations and upgrades, we have you covered.

Kofi Roastery Production
Coffee Bean Origin

We pride ourselves on delivering prompt and reliable service, minimizing downtime and ensuring your operations run smoothly. Whether you're a small or a large-scale shops, our tailored solutions are designed to meet your specific requirements. Our services encompass espresso machines, grinders, brewers, water filtration systems and kitchen equipment, and more. We stay up-to-date with the latest industry trends and technological advancements, ensuring that we provide you with the most innovative solutions available. Customer satisfaction is our utmost priority, and we strive to build long-term relationships with our business partners. With our technical expertise and commitment to excellence, you can trust us to keep your coffee business running efficiently and serving exceptional coffee experiences.

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Our Facilities

Discover the power of top-notch facilities at Kofi. With four branches strategically located throughout Cambodia, namely Phnom Penh, Siem Reap, Battambong and Sihanouk Ville, we ensure easy access to our services. Our service centers boast the highest standards, equipped with cutting-edge tools and equipment to deliver exceptional service. Benefit from our Monday to Sunday inbound and outbound technical support, ensuring prompt assistance whenever you need it. Our comprehensive spare part warehouse ensures efficient repairs, minimizing downtime. Moreover, our training and development center keeps our technicians at the forefront of industry advancements. Rely on our superior facilities to provide you with unrivaled technical service and support, ensuring the smooth operation of your coffee business.

Service facility
Service facility
Service facility
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Our Service Offer

Technical Service
Service
Site Inspection

$25

Per visit
Technical Service
Service
Installation

$75

Per visit
Technical Service
Service
Repairing Service (On site)

$25

Per hour
Technical Service
Service
Pick-up & Drop Repair Service

$15

Per Hour
Additional Service

Service Offer

Boiler Cleaning
Service
Boiler Cleaning
$145 - $185

Experience the pinnacle of performance with our Boiler Cleaning Service for Espresso Machines. Our skilled technicians employ advanced techniques to remove mineral deposits, scale, and coffee residue from the boiler, ensuring optimal functionality and coffee quality. With meticulous attention to detail, we restore the boiler to its pristine condition, promoting consistent water flow and temperature. By eliminating clogs and preventing potential breakdowns, our service extends the lifespan of your machine. Trust in our expertise to provide a hygienic and efficient boiler, enabling you to serve consistently exceptional espresso. Elevate your coffee experience with our professional Boiler Cleaning Service.

Call Maintenance Service
Service
Call Maintenance Service
$25 / Hour

Experience seamless operations and optimal performance with our Technical Maintenance Service for Espresso Coffee Machines and Kitchen Equipment. Our expert technicians will visit your establishment to conduct comprehensive maintenance and inspections. We ensure that all critical components are cleaned, calibrated, and operating at peak efficiency. Our proactive approach helps identify and address potential issues before they escalate, minimizing downtime and maximizing equipment lifespan. With our maintenance service, you can enjoy peace of mind, knowing that your coffee and kitchen equipment is in top condition. Elevate your operations and deliver exceptional coffee and culinary experiences with our reliable and professional Maintenance Service.

Preventive Maintenance
Service
Preventive Maintenance Kits

Ensure uninterrupted operations and prolong the lifespan of your coffee shop equipment with our comprehensive Preventive Maintenance Kit. Specifically designed for espresso machines, grinders, blenders, and other kitchen equipment, these kits include all the necessary components to perform maintenance and replacement at 6 and 12-month intervals. By adhering to this regular schedule, you can proactively address wear and tear, prevent breakdowns, and maintain optimal performance. Our high-quality spare parts are designed to seamlessly fit your equipment, ensuring compatibility and reliability. With our preventive maintenance kits, you can keep your shop running smoothly, reduce downtime, and provide exceptional experiences to your valued customers. Invest in the longevity of your equipment and optimize your coffee shop operations with our trusted solutions.

Boiler Cleaning
Service
Annual Service Package

Experience comprehensive care and unparalleled convenience with our Annual Maintenance Service Package for espresso machines and other equipment. This all-inclusive package covers all aspects of maintenance, including regular kit replacements at 6 and 12-months intervals, monthly maintenance visits and emergency break-down call, thorough boiler cleaning and other. Our expert technicians will ensure that your machine operates at peak performance, preventing breakdowns and maximizing its lifespan. With timely kit replacements, meticulous monthly maintenance, and professional boiler cleaning, you can trust that your espresso machine will consistently deliver exceptional coffee quality. Enjoy the convenience of hassle-free maintenance and the assurance of uninterrupted service. Invest in our Annual Maintenance Service Package and elevate your coffee experience.

We believe that you’ve already decided to innovate something new. Let us know how we can help you.
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