TECHNICAL SERVICE

At Kofi, we recognize that coffee is a vital part of all our customers business, that is why we have a dedicated team of fully qualified technicians who are professionals in the service and maintenance of espresso coffee machines. Our technicians are available to our customers 24 hours a day, 7 days a week.

Service & Maintenance

To ensure coffee consistency and minimize breakdown, our dedicated teams of technicians are schedule to visit your coffee shop at least once a month. Check up includes:

  • Check Steam Wand
  • Water Temperature
  • Coffee Temperature
  • Pump Pressure
  • Grinder
  • Dosage
  • Coffee Flow
  • Brewing Unit
  • Group Head and Handles
  • Clean & Chemically Cleanse Coffee Machine

Repair & Machine Standby

At Kofi, we understand how important and frustrating it is when your coffee machines break down, that is why our technician are at service 24 hours a day. They are responsive and will try to attain to our customer request ASAP.

If machine cannot be repaired onsite, Kofi will replace a standby machine to minimize the effect of business interruption.